STUDENT SERVICES

ORIENTATION
Orientation sessions for all students are held on the first day of classes.

ACADEMIC ADVISING
Academic advising may be initiated by OC Health Career College personnel or the student when
the need is identified. Students may request academic advising by contacting their instructor or
the Director.

HOUSING
OC Health Career College does not assume responsibility for student housing, does not have
dormitory facilities under its control, nor offers student housing assistance. According to
rentals.com for Westminster, CA, rental properties start at approximately $1,000 per month.

LIBRARY
OC Health Career College has an on-campus library to enhance student learning. The library
contains reference books and publications related to the training programs offered at the school.
Students may access the library from 8 am to 5 pm Monday – Thursday and Saturday. The school
receptionist or any instructor can assist students with library resources. Resources must stay on
campus.

PLACEMENT ASSISTANCE
OC Health Career College provides job placements assistance to students and graduates.
Placement assistance includes resume writing, mock interviews and job search skills training.
OC Health Career College does not and cannot promise or guarantee neither employment nor level
of income or wage rate to any Student or Graduate.

STUDENT RECORDS
OC Health Career College maintains electronic records of the name, address, e-mail address, and
telephone number of each student who is enrolled in an educational program. OC Health Career
College maintains, for each student granted a certificate permanent records of all of the following
for a minimum of five years:
• The certificate granted and the date on which it was granted.
• The courses and hours on which the certificate was based.
• The grade earned by the student in each of those courses, “courses” if applicable.
• Admission records
• Financial records
• Academic records
• Advisory Notices
• Complaints
OC Health Career College maintains student transcripts permanently. Information on transcripts
include the following:

• Courses or educational programs that were completed, or were attempted but not
completed, and the dates of completion or withdrawal;
• The final grades or evaluations given to the student;
• Certificate awarded to the student; and
• The name, address, email address, and telephone number of the institution.

GRIEVANCE PROCEDURE
When a concern occurs, the student is requested to discuss the concern directly with his/her
assigned instructor. If a resolution cannot be reached, the student should document the concern in
writing and make an appointment to speak with the Director. The formal written concern must
state the issue and desired outcome and should include any documentation that supports the
concern. The Director and Grievance Committee will review the written statement and any
supporting documentation, gather facts, and endeavor to provide a written response to the student
within seven (7) business days. The Director will provide the Grievance Committee’s decision to
the student and the decision is final.

CANCELLATION, WITHDRAWAL AND REFUND POLICY
STUDENT’S RIGHT TO CANCEL
• You have the right to cancel your agreement for a program of instruction, without any
penalty or obligations, through attendance at the first-class session or the seventh calendar
day after enrollment, whichever is later. After the end of the cancellation period, you also
have the right to stop school at any time; and you have the right to receive a pro rata refund
if you have completed 60 percent or less of the scheduled hours through the last day of
attendance.
• Cancellation may occur when the student provides a written notice of cancellation by hand
delivery or mail to: 13030 Hoover Street, Westminster, CA 92683
• The notice of cancellation is effective based on the day delivered.
• The written notice of cancellation need not take any particular form and however
expressed; it is effective if it shows that the student longer wishes to be bound by the
Enrollment Agreement.
• If the Enrollment Agreement is cancelled, the college will refund the student any money
paid, less an application fee of $25.00 within 45 days after the notice of cancellation is
received.
WITHDRAWAL FROM THE PROGRAM
You may withdraw from the college at any time after the cancellation period (described above)
and receive a pro rata refund if you have completed 60 percent or less of the scheduled hours
through the last day of attendance. Withdrawal may occur when the student provides a written
notice of withdrawal by hand delivery or mail to: 13030 Hoover Street, Westminster, CA 92683.
Any refund due will be paid within 45 days of withdrawal. If the student has completed more than
60% of the current semester for which the student was charged, the tuition is considered earned and
the student will receive no refund.
For the purpose of determining a refund under this section, a student shall be deemed to have
withdrawn from a program of instruction when any of the following occurs:
• The student notifies the institution of the student’s withdrawal or as of the date of the student’s
withdrawal, whichever is later.
• The institution terminates the student’s enrollment for failure to maintain satisfactory progress;
failure to abide by the policies and procedures of the institution; absences in excess of maximum
set forth by the institution; and/or failure to meet financial obligations to the college.
For the purpose of determining the amount of the refund, the date of the student’s withdrawal shall
be deemed the last date of recorded attendance. The amount owed equals the hourly charge for
the program (total institutional charge, minus non-refundable fees, divided by the number of hours
in the program), multiplied by the number of hours scheduled to attend, prior to withdrawal.
If any portion of the tuition was paid from the proceeds of a loan or third party, the refund shall
be sent to the lender, third party or, if appropriate, to the state or federal agency that guaranteed or
reinsured the loan. If the student has received federal student financial aid funds, the student is
entitled to a refund of moneys not paid from federal student financial aid program funds.